SHIPPING TERMS

Thank you for choosing our products. We are committed to providing safe, efficient, and reliable delivery services to every customer. Please read the following shipping policy carefully before placing your order.

I. Delivery Coverage

Currently, we only offer delivery services within the United States, including the contiguous 48 states, as well as parts of Alaska and Hawaii. We do not currently support international shipping or delivery to U.S. overseas territories.

II. Order Processing Time
All orders will be reviewed, prepared, and shipped within 1–3 business days after successful payment.
Business days are Monday through Friday (excluding U.S. federal holidays).
Processing times may be extended during promotional events, holidays, or peak order periods; we appreciate your understanding and patience.
III. Delivery Time

Estimated delivery times are as follows (for reference only):

Standard Shipping: 3–7 business days
Expedited Shipping (if available at checkout): 2–4 business days

Actual delivery times may vary due to weather, traffic conditions, carrier operations, holidays, or other force majeure events.

IV. Logistics Partners

To ensure your package is delivered safely and on time, we partner with several well-known U.S. logistics companies, including but not limited to:

UPS (United Parcel Service)
FedEx
USPS (United States Postal Service)
DHL eCommerce

We will select the most suitable carrier based on order weight, dimensions, delivery address, and logistics operations.

V. Shipping Costs

Shipping costs will be automatically calculated and displayed at checkout based on the order amount, shipping method, and delivery address. Orders meeting specific promotional criteria may qualify for free shipping (where applicable).

VI. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing the tracking number. You can use this number to track the real-time status of your package.

VII. Delivery Exceptions

Delivery times may be affected by the following situations:

Severe weather or natural disasters;
U.S. federal holidays or peak logistics periods;
Incorrect or incomplete delivery address;
No one available to sign for the package or multiple failed delivery attempts;
Carrier delays or other force majeure events. If a package is returned due to incorrect delivery information, the customer may be responsible for any costs associated with re-shipping.

VIII. Delivery Instructions

Please inspect the packaging and the condition of the items promptly upon receipt. If you discover shipping damage, damaged packaging, missing accessories, or incorrect items, please contact our customer service team within 48 hours of delivery. Please provide your order number and relevant photos so that we can assist you in resolving the issue as quickly as possible.

IX. Shipping Liability

Once the goods have been handed over to the logistics carrier, the carrier is responsible for the transportation process. In the event of package loss, significant delay, or shipping damage, we will actively assist you in communicating and investigating the matter with the logistics company and provide a reasonable solution based on the specific circumstances.