RETURNS OR EXCHANGES

Thank you for choosing our products. We hope you are satisfied with every backpack you purchase. If you are not satisfied with your item, you may request a return or refund in accordance with the following policy.

I. Return Period

You may request a return or refund within 30 days of receiving the item. We may be unable to process requests made after this period.

II. Return Conditions

Items eligible for return must meet the following criteria:

The item is unused and in a condition suitable for resale;
Original packaging, hangtags, labels, and all accessories remain intact;
The item is free from stains, breakage, or man-made damage;
A valid order number or proof of purchase is provided.

Returns are generally not accepted in the following cases:

Items that have been used or show obvious signs of wear;
Items damaged due to misuse or mishandling;
Items where packaging or labels are missing, or resale is compromised due to personal reasons;
Items for which the return period has expired.

III. Quality Issues

If the item you receive has quality issues, is damaged during shipping, is the wrong item, or is missing accessories, please contact our customer service team within 48 hours of receipt and provide your order number along with relevant photos. Upon verification, we will arrange for an exchange, replacement shipment, or a full refund, depending on the situation.

IV. Return Shipping Costs

We will cover return shipping costs resulting from quality issues, shipping errors, or damage during transit.
For returns requested due to personal reasons (e.g., dislike, incorrect purchase, wrong color or size selection), the buyer is responsible for return shipping costs.

Please do not return items directly without prior confirmation from customer service.

V. Refund Method

Once we receive and inspect the returned item and confirm it meets the refund criteria, we will process the refund via the original payment method within 3–5 business days.

Please note that processing times vary by bank or payment institution; it generally takes 5–10 business days for the refund to appear in your account, subject to the specific processing times of your issuing bank or payment platform. VI. Return Process
Contact customer service to submit a return request;
Provide your order number and the reason for the return (please attach relevant photos if the return is due to quality issues);
Receive return instructions after customer service approves the request;
Ship the item(s) back as instructed;
We will process the refund upon receipt and inspection of the returned item(s).
VII. Return Address

213 W GATEHOUSE DR APT G, METAIRIE, LA 70001

Please do not ship items back without prior confirmation from customer service; doing so may result in processing delays or the inability to issue a refund.

VIII. Contact Us

If you have any questions regarding returns, refunds, or after-sales service, please contact our customer service team. We are committed to assisting you promptly and ensuring a satisfying shopping experience.